We run a nurse triage based appointment system. Once you have completed you online consultation eConsult will provide our nurses with an extensive report. This will be used to determine whether you need to be seen by either a nurse or GP and any further actions that may be required. If the nurse feels you need to be seen by a nurse or doctor you will be added to a triage clinic and you will receive a response within 48 hours of submitting your eConsult.
Please ensure you check your emails for a response from us. If our triage team decide you need to see a clinician, details of your appointment will be emailed to the address you supplied on your eConsult form. You will not receive a phone call unless you request this route of contact.
Booking & Cancelling Appointments
Some routine appointments can now be booked via My Health Online. Many of our patients have already signed up to this service to order their medication. You will need to register for the service first. Forms are available to download or print here:
Once you have completed the form and sent it back to the practice via post or in person we will complete your registration and you will receive a verification via email and a letter from the dispensary team. You will now be able to follow set up your account on the My Health Online webpage by following the instructions on the letter. Please be advised that each member of your household must have a separate email.
Home Visits are for house bound patients only. If you think you need a home visit please contact us using eConsult before 10:00am. You will be contacted by our Triage Nurse who will discuss your symptoms and if they feel you need to be seen, they will arrange a visit from the most appropriate clinician. Please note it takes a Doctor at least four times longer to see you at home than in the Surgery.
All patients are entitled to have a chaperone present for any consultation, examination or procedure if they would like one. The chaperone may be a family member, friend or we have staff who are happy to offer this service.
If you need a chaperone then we would ask wherever possible if you would please make request this at the time of booking your appointment so that your appointment is not delayed in any way. When this is not possible we will try to provide a formal chaperone at the time of the request but occasionally it can be difficult to find a chaperone who is free at short notice meaning that your appointment could be delayed or we need to ask you to reschedule your appointment at another time. In some circumstances your Healthcare Professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Patients Who Do Not Attend Appointments
Approximately 4% of patients do not attend their GP appointment and 6% do not attend their nurse appointments per month i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The affect of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
A monthly report of the clinical system on the number of DNA will be reviewed by the Practice Manager, and patients who repeatedly do not attend their appointments will be highlighted to the GPs. A decision will be made as to whether an informal or formal letter is to be sent these patients. Consideration will be given to the patient’s medical conditions.
If you arrive late for your appointment that appointment will be cancelled and you will have to re-schedule your appointment.